Privacy Policy

Internet Merchant Requirements - Breakdown

1. Detailed description of goods and/or services
E-mart Home Improvement Centre CC is a business in the retail industry that sells hardware and home improvement products.

2. Delivery policy
Subject to availability and receipt of payment, requests will be processed within 2-3days and delivery confirmed by way email or sms.
(for e.g. booking number / booking voucher etc. and must mention the use of courier and/or postal services and associated costs, if applicable.)

3. Export restriction (Optional)
The offering on this website is available to South African clients only.

4. Return and Refunds policy
The provision of goods and services by Emart Home Improvement Centre CC is subject to availability. In cases of unavailability, Emart Home Improvement CC will refund the client in full within 7 days. Cancellation of orders by the client will attract a 10 % administration fee.
(If appropriate – provide details of your policy regarding damaged goods. Also mention guarantees, warranties, etc.)

5. Customer Privacy policy
Emart Home Improvement Centre shall take all reasonable steps to protect the personal information of users. For the purpose of this clause, “personal information” shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA). 

6. Payment options accepted
Payment may be made via Visa, MasterCard, Diners or American Express Cards or by bank transfer into the Emart Home Improvement Centre CC bank account, the details of which will be provided on request.

7. Card acquiring and security
Card transactions will be acquired for Emart Home Improvement Centre CC via Payfast (Pty) Ltd who are the approved payment gateway for all South African Acquiring Banks. Payfast uses the strictest form of encryption, namely Secure Socket Layer 3 (SSL3) and no Card details are stored on the website. Users may go to view their security certificate and security policy.

8. Customer details separate from card details
Customer details will be stored by Emart Home Improvement Centre CC separately from card details which are entered by the client on PayFast’s secure site. For more detail on Payfast refer to

9. Merchant Outlet country and transaction currency
The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. Transaction currency is South African Rand (ZAR).

10. Responsibility
Emart Home Improvement Centre CC takes responsibility for all aspects relating to the transaction including sale of goods and services sold on this website,
customer service and support, dispute resolution and delivery of goods.

11. Country of domicile
This website is governed by the laws of South Africa and Emart Home Improvement Centre CC chooses as its domiciliumcitandi et executandi for all purposes under this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature, P.O BOX 318 PINETOWN 3600.

12. Variation
Emart Home Improvement Centre CC may, in its sole discretion, change this agreement or any part thereof at any time without notice.

13. Company information
This website is run by _Emart Home Improvement Centre CC (sole trader / private company / close corporation) based in South Africa trading as
Emart Home Improvement Centre and with registration number 2007/147820/23 and NaeemAkthar

14. (Your Company) contact details
Company Physical Address: 14/16 chapel street, pinetown, kzn,


 Telephone: 031 7025184

Use and Storage of your Personal Information

Items purchased from our online store can be sent back for exchange at our outlet or you can contact our customer service if you wish to send the items through courier.
Emart allows its customers to exchange purchased items subject to conditions. The exchange of items will be allowed if:

  • The customer has submitted a request for exchange (via email, phone call, SMS or WhatsApp) within 5 working days of receipt of the purchased item;
  • The customer in his/her request for exchange has stated the reason(s) why he/she wishes to exchange the item;
  • The item is in its original packing and the price tag is intact;

Items bought on sale cannot be exchanged. If an item bought at the regular price goes on sale, it will be exchanged at the sale price. Emart has the right, at its sole discretion, to accept or deny the request for exchange. Upon the acceptance of a request for an exchange, the customer will be notified by our customer service. This exchange policy does not apply to orders to be shipped outside Pakistan.

  • Emart strictly follows the ‘NO refund’ policy: The option of cashback is not available. The Exchange Policy will be applicable once the customer has placed the order and has received the parcel or payment has been processed.
  • Damage & Claims: The exchange of Damaged item(s) will be allowed if the item(s) received has any kind of manufacturing defect, shipment of the wrong size or wrong item.
  • The complaint has to be raised within 3 working days along with a paper invoice (via call, message or email) after receiving the parcel.
  • Please note, the items purchased from our retail outlet cannot be sent to us for exchange through courier.


We also use non-personal data such as third-party cookies to collect statistics to enhance and simplify your visit. A cookie is a piece of information that is held on the hard drive of your computer which records how you have used a website. Cookies make it easier for you to log on and use the Website during future visits.
The permanent cookies are stored on your computer or mobile device for no longer than 24 months. You can easily erase cookies from your computer or mobile device using your browser.

Your Rights

You have the right to request information about the personal data we hold on you. If your data is incorrect, incomplete or irrelevant, you can ask to have the information corrected or removed.